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Frequently Asked Questions

Cinderella's standard payment terms are 2% 15 days; Net 30 days from the date of shipment.
Last updated by heidiw@cinderellainc.com at 9/25/2020 2:31:15 PM

Each year, Cinderella establishes both a "summer" and a "winter" delivery schedule for customers in Michigan, Ohio, and Indiana. This schedule can be found at the front of the 2020 product catalog or by contacting customer service. Customers located in a particular city are guaranteed delivery on the days designated in the schedule.

However, just because a customer is not scheduled for a delivery on a particular day does not mean Cinderella will not deliver on that day. If you have a need for products on a different day, please let us know what you need and we will do our best to get those products to you before your next scheduled delivery. 

Last updated by heidiw@cinderellainc.com at 11/30/2021 9:54:10 AM

Payments by check may be faxed to 989.921.6154 or mailed to Cinderella, Inc., P.O. Box 77000-Dept. 771414, Detroit, MI 48277-1414.
Last updated by heidiw@cinderellainc.com at 9/25/2020 2:32:09 PM

Cinderella offers a dealer rebate program to reward and thank dealers who have purchased from and supported Cinderella in the preceding year and to encourage the timely payment of our dealers' accounts.

If a customer makes qualifying purchases between $100,000 and $200,000, a 1% credit is awarded to the customer's account back to dollar 1.

For purchases between $201,000 and $300,000, a 1.5% credit is awarded to the customer's account back to dollar 1.

For purchases above $300,001, a 2% credit is awarded to the customer's account back to dollar 1.

These credits may be used for future purchases. You can find more details on this site under our Solutions tab. 

Last updated by heidiw@cinderellainc.com at 11/30/2021 9:55:29 AM