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Frequently Asked Questions

Cinderella's standard payment terms are 2% 15 days; Net 30 days from the date of shipment.
Last Update: 9/25/2020 2:31:15 PM heidiw@cinderellainc.com

Each year, Cinderella establishes both a "summer" and a "winter" delivery schedule for customers in Michigan, Ohio, and Indiana. This schedule can be found at the front of the product catalog or by contacting customer service. Customers located in a particular city are guaranteed delivery on the days designated in the schedule.

However, just because a customer is not scheduled for a delivery on a particular day does not mean Cinderella will not deliver on that day. If you have a need for products on a different day, please let us know what you need and we will do our best to get those products to you before your next scheduled delivery. 

Last Update: 9/25/2020 2:31:22 PM heidiw@cinderellainc.com
Payments by check may be faxed to 989.921.6154 or mailed to Cinderella, Inc., P.O. Box 77000-Dept. 771414, Detroit, MI 48277-1414.
Last Update: 9/25/2020 2:32:09 PM heidiw@cinderellainc.com

Cinderella offers a rebate program to reward and thank dealers who have purchased from and supported Cinderella in the preceding year and to encourage the timely payment of our dealers' accounts.

If a customer makes qualifying purchases between $25,000 and $75,000, a 1% credit is awarded to the customer's account back to dollar 1.

For purchases between $75,000 and $200,000, a 1.5% credit is awarded to the customer's account back to dollar 1.

For purchases above $200,000, a 2% credit is awarded to the customer's account back to dollar 1.

These credits may be used for merchandise or to pay for a dealer's attendance to Cinderella's annual dealer trip. Full details about the program can be found at the front of the product catalog or on this site. 

Last Update: 9/25/2020 2:31:27 PM heidiw@cinderellainc.com