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Frequently Asked Questions
Each year, Cinderella establishes both a "summer" and a "winter" delivery schedule for customers in Michigan, Ohio, and Indiana. This schedule can be found at the front of the product catalog or by contacting customer service. Customers located in a particular city are guaranteed delivery on the days designated in the schedule.
However, just because a customer is not scheduled for a delivery on a particular day does not mean Cinderella will not deliver on that day. If you have a need for products on a different day, please let us know what you need and we will do our best to get those products to you before your next scheduled delivery.
Cinderella offers a rebate program to reward and thank dealers who have purchased from and supported Cinderella in the preceding year and to encourage the timely payment of our dealers' accounts.
If a customer makes qualifying purchases between $25,000 and $75,000, a 1% credit is awarded to the customer's account back to dollar 1.
For purchases between $75,000 and $200,000, a 1.5% credit is awarded to the customer's account back to dollar 1.
For purchases above $200,000, a 2% credit is awarded to the customer's account back to dollar 1.
These credits may be used for merchandise or to pay for a dealer's attendance to Cinderella's annual dealer trip. Full details about the program can be found at the front of the product catalog or on this site.