What are Cinderella's regular terms?

Cinderella's standard payment terms are 2% 15 days; Net 30 days from the date of shipment.


Where do I send my payment?

  • Payments by check may be faxed to 989.921.6154 or mailed to Cinderella, Inc., P.O. Box 77000-Dept. 771414, Detroit, MI 48277-1414.



How often do you deliver to me?

  • Each year, Cinderella establishes both a "summer" and "winter" delivery schedule for customers in Michigan, Ohio, and Indiana. This schedule can be found at the front of the product catalog or by contacting customer service. Customers located in a particular city are guaranteed delivery on the days designated in the schedule. 

  • However, just because a customer is not scheduled for a delivery on a particular day does not mean Cinderella will not deliver on that day. If you have a need for products on a different day, please let us know what you need and we will do our best to get those products to you before your next scheduled delivery.



How does your rebate program* work?

  • Cinderella offers a rebate program to reward and thank dealers who have purchased from and supported Cinderella in the preceding year and to encourage the timely payment of our dealers' accounts. 

  • If a customer makes qualifying purchases between $25,000 and $75,000, a 1% credit is awarded to the customer's account back to dollar 1. 

  • For purchases between $75,000 and $200,000, a 1.5% credit is awarded to the customer's account back to dollar 1. 

  • For purchases above $200,000, a 2% credit is awarded to the customer's account back to dollar 1. 

  • These credits may be used for merchandise or to pay for a dealer's attendance on Cinderella's annual dealer trip. Receive full details about the program through your sales representative or by visiting our Dealer Appreciation/Incentives page.

*This program is subject to change at any time.

Contact Us 

Saginaw Main Office
1215 S. Jefferson Ave.
Saginaw, MI 48601
T 989.755.7741
F 989.755.0910
custserv@cinderellainc.com

 

Grand Rapids Branch
2752 Mullins Ave. NW
Grand Rapids, MI 49534
T 616.791.0060
F 616.791.0057
grcustserv@cinderellainc.com

 

Indianapolis Branch
8520 East 33rd Street
Indianapolis, IN 46226
T 317.897.8410
F 317.897.8413
indycustserv@cinderellainc.com

 

Livonia Branch
13250 Newburgh Rd
Livonia, MI 48150
T 734.956.5085
F 734.956.5093
livoniacustserv@cinderellainc.com